Safety Guidelines & Spa Policies

Everything you need to know for your upcoming appointment. 

Office Cleaning Protocols:

-All touchpoints and surfaces (ex: light fixtures, doorknobs, bathroom sinks, handles, tables etc.), are fully disinfected at the beginning and end of each day of services, as well as throughout the day as individual clients enter and exit our space.

-All linens are washed and dried in high heat and are stored in sealed, disinfected Tupperware containers. All linens on tables are fresh and new for each client (this has been our standard way before COVID was a thing!). 

-Barbacide is visible in each room and is used to disinfect all tools, tables, and touchpoints upon leaving the room. All rooms are also equipped with hand sanitizer and gloves. All tables, pillows, and face cradle covers have a vinyl barrier between sheets and the table that is fully disinfected after each use. 

-As an extra safety measure, all rooms are now equipped with UV lights that are turned on after the room has been fully disinfected. UV light is proven to kill viruses on surfaces up to 99%.

What to expect before you visit us:

Coming to see us? Yay!

If you have traveled within the red travel restricted states, you are required to quarantine for a full 14-days before rescheduling your appointment. Unfortunately, we are unable to make any exceptions.

-You will get a confirmation email and text upon scheduling your appointment. This email will direct you to our new spa protocols and procedures for your upcoming appointment with us. Please make sure to read this important information so you know exactly what to expect upon arrival. 

-Before your upcoming appointment, you will receive a new digital intake form along with a COVID-19 screening form that is to be completed before your visit. Note: even if you’ve had a prior visit, it is necessary to complete the new intake form (we’re going paperless). The COVID-19 screening form will need to be completed each time you have a scheduled appointment with us until further notice. 

If you are feeling ill, in any way, please cancel your appointment and reschedule when you are feeling 100%. Appointments canceled due to illness at this time do not fall under our cancellation policy. All no calls and no shows will still be subject to our cancellation policy and fees.

-We follow all mandates set for us by the State, including mask requirements in our space. If you cannot wear a mask in our office for any reason, we kindly ask you to wait to schedule a service with us until this mandate is lifted. 

During:

You’re here… Now what???

When you arrive, you are welcome to sit in our socially distanced outdoor seating area, or you can remain in your car. Do whatever makes you feel safe! Once here you can reply with a ‘Y’ to the text message you received 15-30 minutes before your appointment, or if you prefer please call the spa and alert us to your arrival. If you chose the text option, please do so only once you are in our parking lot. 

-One of our team members will meet you outside to offer you a canned and closed refreshment to enjoy while waiting for your appointment. Once we are ready for you to enter the building, your therapist will come to get you, and you will be required to wear your mask to enter. Before entry, we will take a quick temperature and sanitize your hands. You will then be ready to go in and enjoy your service!

-If you need the bathroom, you will be able to do so, otherwise you will be escorted by your therapist directly to your treatment room. 

-Speaking of therapists, we’re also adhering to all CT state mandates. We will be wearing masks with eye protection for your safety and ours. We wash our hands and properly sanitized before touching you. Fun fact: we take our temperatures too upon arrival! Check your therapist’s temperature at the front desk to feel extra secure about your visit.

After:

That treatment was ah-mazing, what happens now?

We are glad you asked! We now have three cash out and rebooking stations: two iPads and our normal checkout station at the reception desk. Cash tips are still accepted at this time, but you can also utilize your therapist’s Venmo as well. Before your appointment, your therapist will let you know if they will be checking you out and rebooking you in your treatment room after service, or if you are required to check out downstairs. We have implemented this procedure to limit contact with other clients. If you have a preference for this part of your service please let us know ahead of time. Your comfort and safety is our top priority here!

-After you have cashed out and have rebooked your next appointment, you will be escorted back out of the building to enjoy the rest of your day. Until we see you again, be well and stay safe!